Privacy Policy

DropSAGA Privacy Policy

Effective date: 6 April 2026

This Privacy Policy explains how DropSAGA collects, uses, stores, and protects information when you use our website and ecommerce workflow platform.

1. Information We Collect

• Account information such as name, email address, phone number, business details, store labels, and login credentials.
• Operational information such as connected channel/account details, marketplace workflow records, sourcing requests, print-on-demand requests, product data, order-related workflow data, and uploaded files.
• Technical information such as IP address, browser/device data, session data, log records, and usage events.
• Communication information submitted through forms, support tickets, contact requests, and notification preferences.

2. How We Use Information

• To create and manage user accounts.
• To operate seller, supplier, sourcing, listing, channel, and marketplace workflows.
• To support store connections and third-party provider integrations.
• To provide notifications, account support, security monitoring, and operational updates.
• To improve performance, usability, reliability, and compliance of the platform.

3. Connected Providers and Third Parties

If you connect third-party services such as TikTok Shop, Amazon, eBay, Etsy, Shopify, or WooCommerce, we may receive and store the data necessary to maintain that connection and operate the requested workflow. Your use of those services is also subject to their own privacy terms and policies.

4. Legal Bases and Legitimate Use

We process information to provide the services you request, maintain account security, fulfill operational and contractual obligations, improve the service, and comply with applicable legal requirements.

5. Data Sharing

We do not sell personal data as a standalone product. We may share information only where necessary with service providers, infrastructure vendors, payment providers, marketplace/channel partners, legal authorities, or compliance advisors, and only as reasonably required for service delivery, legal compliance, fraud prevention, or platform protection.

6. Data Retention

We retain information for as long as needed to operate the platform, maintain business records, resolve disputes, comply with legal obligations, and support legitimate operational and security needs.

7. Security

We take reasonable technical and organizational steps to protect platform data, including account controls, access restrictions, audit visibility, and infrastructure protections. However, no system can be guaranteed to be completely secure.

8. Your Responsibilities

You are responsible for protecting your login credentials and ensuring that uploaded content, connected store data, and marketplace activity are lawful and authorized.

9. Cookies and Similar Technologies

DropSAGA may use cookies, session tools, and related technologies to support login state, site functionality, analytics, performance, and security.

10. International Operations

DropSAGA is currently focused on the United Kingdom market, with future expansion planned for additional regions such as the UAE, India, and Bangladesh. Data may be processed across infrastructure or service providers involved in platform operation, subject to reasonable safeguards.

11. Your Rights

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or ask questions about how your data is used. We may retain required records where necessary for legal, contractual, or security reasons.

12. Policy Updates

We may update this Privacy Policy from time to time. Continued use of DropSAGA after updates means you accept the revised policy.

13. Contact

For privacy-related questions, contact DropSAGA through the official support or contact channel listed on the website.